Frequently Asked Questions

Yes, 100%. TheBrandAuthorized254 is an authorized dealer for premium brands like Hisense and TCL. All our products are brand new, original, and sourced directly from manufacturers.

Absolutely. All major appliances come with an official manufacturer warranty, typically ranging from 12 to 24 months. This covers any factory defects and provides you with full technical support.

Once your order is confirmed and dispatched, we will send you an SMS with the delivery status. You can also call our customer service line with your Order ID for real-time updates.

We accept M-PESA, Credit/Debit Cards (Visa/Mastercard), and Direct Bank Transfers. For some items and locations, we may offer 'Payment on Delivery' for your convenience.

We are primarily an authorized online retailer, allowing us to offer competitive prices. However, our main distribution warehouse is located in Nairobi, and we have multiple pickup points across major towns.

Yes, we offer professional installation for Air Conditioners, Washing Machines, and Built-in Kitchen Appliances. You can request this service during the checkout process or when we call to schedule your delivery.